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Payments Security

Payment service PAYSELECTION provides multi-level customer data protection in accordance with leading global standards:

  • Protects and processes your credit card data according to the PCI DSS V.3.2.1 security standard. To confirm compliance with the highest level of this standard (Level 1), PAYSELECTION undergoes an annual independent QSA audit and quarterly ASV scanning.
  • When transmitting information to the bank, SSL encryption protocol is applied to ensure data security. Further information transfer takes place over closed banking networks with the highest level of reliability. PAYSELECTION does not transfer your card data to us or any third parties.
  • For additional cardholder authentication, the 3D Secure protocol is used. PAYSELECTION supports version 3DS 2.0. This means that, with the issuer's permission, the payment will proceed without 3D Secure if the transaction corresponds to a positive customer behavior profile.

Refunding Policy

  • 1.1. The Contractor, represented by LLC "Big Country", and the Customer have the right to request changes or termination of the contract without the consequences specified in clause 1.3 of this Agreement due to significant changes in circumstances that the parties relied on when concluding the contract. Significant changes in circumstances include:
    • Deterioration of the travel conditions specified in the contract;
    • Change in the travel dates;
    • Unforeseen increase in transportation tariffs;
    • Insufficient minimum number of participants;
    • The impossibility for the Customer (Tourists) to undertake the trip due to circumstances beyond their control (illness of the Customer or Tourist, etc., hereinafter referred to as a valid reason).

    The notification period for the circumstances specified in this clause is no later than 5 (five) days before the start of the tour, with documentary evidence attached.

  • 1.2. In the event of termination of the Agreement at the initiative of the Customer for reasons provided in clause 1.1 of this Agreement, the Tour Operator refunds the entire amount paid by the Customer under the Agreement, minus the Tour Operator's actual expenses related to the payment of reservations at accommodation locations, railway and/or air tickets, forced idle time of equipment, as well as other expenses incurred by the Tour Operator in providing tourist services to the Customer.
  • 1.3. Upon termination of the Agreement at the initiative of the Customer without taking into account the circumstances specified in clause 1.1, the tour operator refunds to the Customer the funds paid under the contract, minus the actual expenses incurred by the tour operator (specified in clause 1.2 of this Agreement), as well as a penalty in the amount of 15% of the total cost of the tour for refusal less than 14 days before the start of the trip. The amount of deductions (tour operator's expenses and penalty) provided by this clause in any case cannot exceed the total cost of the tour under this Agreement.
  • 1.4. The Agreement may be amended or terminated by mutual agreement of the Customer and the Contractor, as confirmed by an Additional Agreement to the Agreement on the amendment or termination of the Agreement, signed by authorized representatives of the parties.
  • 1.5. In the event of termination of the Agreement at the initiative of the Contractor, the amount paid is returned to the Customer in full.
  • 1.6. In the event of the Customer's (Tourists) failure to appear at the place of the tour start (without a valid reason and compliance with the notification procedure specified in clause 1.1 of this Agreement), the Agreement is considered terminated (without signing an additional agreement). In such a case, the Contractor retains the amount of the compensation received from the Customer in full.
  • 1.7. The Customer's statement of changes or termination of the contract is considered properly sent to the Contractor if it is received by email specified in the details of this Agreement. The Customer's statement of changes or termination of the contract is considered agreed with the Contractor if the Contractor has sent a written response to the Customer's received statement by email.