Briefly about the combined groups: guests from different regions of Russia and the CIS arrive on their own, one at a time, as a family or in mini-groups and are united by the operator into one group at the start point of the tour.
Cyclic and cascade tours assume that check-in and check-out is possible on any day, you can buy a tour for any number of days from 3 to 7. Every day there will be a new group and a new guide.
Bus tours and tours with a fixed arrival date (or a fixed day of the week) of arrival assume that the group consists of the same tourists and is guided by the same guide (except for tours longer than 7 days)
Combined tours (including visits to two or more regions) It is assumed that when the region changes, there will be a change in the composition of participants and a change of guides.
The group composition depends on the tour: standard group - 40-50 people, comfort group - 19-27 people, mini group - up to 16 people. The comfort and mini format is indicated in the tour annotation, if there is no such annotation, then the group is 40-50 hours. When visiting museums in St. Petersburg and the Leningrad region, guests can be divided into groups of 10, 15, 20 or 30 people and are served by museum guides. The rest of the excursions (bus and pedestrian) are conducted by the operator's guide.
Check–out time in hotels is check-in after 15.00, check-out before 12:00.
For guaranteed early check—in, it is necessary to book a room in advance - this is usually 100% of the cost of 1 night in a hotel in high season and 50% in low season. If the room is not ready before check-out time, guests can check their belongings into the hotel's luggage room (this service is free). Registration of foreign citizens is paid on the spot by tourists themselves (usually 250-300 rubles). Check-in at the hotel is based on your passport and last names.
Please note that the start of the excursion program does not depend on the check-out time at the hotel. The time of departure from the hotel is indicated in the programs.
Hotel accommodation is only possible in a separate room (without check-in). An extra bed in a room is a euro–fold, there are no guarantees for full-fledged three and four beds in one room in hotels as part of combined tours. Four-seat under warranty: Theater Square 4*, Hotel on Rimsky-Korsakov 3*. Quadruple room on request: Connections in 4* and 5* hotels, Suites and half-suites in 4* and 5* - the response time for price and availability is 24 hours or more, depending on the season. Therefore, we recommend that you immediately offer your guests to choose two double rooms. If guests arrive in the afternoon and lose the day of sightseeing, we recommend booking an additional night for the tour.
On the day of arrival, the tourist arrives at the hotel on his own (except in cases when a transfer is ordered), checks in on his own, leaves his belongings in the luggage room and meets with the guide at the address indicated in the program, a sign for a meeting with the name of the tour. On most tours, the meeting with the guide takes place in the lobby of the hotel (if the base hotel was purchased). When staying in some hotels, it is necessary to go to the neighboring hotel on a guided tour. Check-in at the hotel is carried out after the program (except in cases where check-in was ordered earlier).
On the day of departure, the tourist checks out of the room on their own and, depending on the tour, either hands over their belongings to the luggage room of the hotel and then returns for them, or hands over their belongings at the Moscow railway Station to the luggage room at their own expense, or leaves their belongings on the bus until the end of the program (the procedure is specified in each program). We recommend that you reserve time when buying return tickets due to the unpredictable transport situation in the city and suburbs.
Meals:
On regular tours to St. Petersburg we offer breakfast-based meals in hotels.
Most of the combined tours do not have organized hot meals. We recommend that guests bring a snack or buy light snacks at the food court or at the street food kiosk. All tours to Vyborg have organized hot lunches.
A tour to St. Petersburg, which includes organized dinners: 1) lunch every day on the Petersburg tour. Peter. From the first stone to the skyscraper" 2) the first and last days of lunch in the tour "White nights on the Gulf of Finland"; 3) the first and last days of tasting "Delicious symbol of St. Petersburg – smelt"; 4) 2 lunches in the tour "City of adventurers: life according to the St. Petersburg recipe"; 5.) one lunch in tours "The city with good taste" and "Peterhof holidays", "What rules St. Petersburg".
Transportation:
When servicing regular tours, transportation is provided every day (with the exception of the walking tour "In the heart of St. Petersburg"). When traveling on a country trip, the end of the transport operation is usually around Moskovsky railway station. On museum day, transportation is provided to the last museum.
Tour service in Russian; if a foreign Russian-speaking guest wants to purchase a tour or an excursion, the operator will charge an additional fee for the difference in entrance tickets (check the cost with the operator); if the foreign guest does not speak Russian, we recommend purchasing an individual tour.
Persons over the age of 18 who plan to stay in accommodation facilities in St. Petersburg for more than 24 hours are required to pay a resort fee of 100 rubles per day per person upon check-in. 21 (twenty-one) preferential categories are exempt from payment. If you have any questions about the resort fee, please contact the tourist Contact Center.
The age for tourists and day trippers is from 5 years old.
Minors can only attend excursions and tours accompanied by adults; if the accompanying adult is not a parent of the child, a power of attorney from the parents is required upon check-in at the hotel.;
It is not possible to visit excursions with animals, but you can check into a pet friendly hotel, and you can get a list from the operator.
In advance, it is possible to order a comfort-class passenger car for an individual transfer (from 1800 rubles net, depending on the time of day and pick-up).
If a transfer is booked, please provide information about the meeting in advance (time, station, train, carriage, terminal and arrival time, flight number, mobile phone number of tourists). If information about the meeting is not provided (in less than 3 business days), the transfer will not be provided.
A large number of tours (not all) have a free morning group hotel transfer service, which must be booked in advance: a fixed meeting time is indicated in the tour program.
Additional excursions are purchased and paid for on the spot from the guide, guided tours will take place provided the group is recruited and the weather conditions are favorable.
The time and place of completion of the program is indicated in the tour program every day.
This can be a basic hotel or a city center: as a rule, this is the Ploshchad Vosstaniya metro station near Moskovsky Train Station or Gostiny Dvor metro station.
If tourists want to purchase theater tickets, we recommend that you reserve time. In the updated tour program, the time of visiting the sites may vary depending on what time the museums have confirmed.
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