Privacy Policy

What this privacy policy covers

This privacy policy (hereinafter referred to as the "Policy") applies to all information, including personal data within the meaning of applicable law (hereinafter referred to as "Personal Information"), which Big Country Travel and/or its affiliates (hereinafter referred to as Big Country) may obtain about you in the course of your use of the service of tour search and booking (hereinafter referred to as the "Service"), information about which can be found on the bolshayastrana.com website (hereinafter referred to as the "Site"), as well as in the course of execution by Big Country and its affiliates of any agreements and contracts entered into with you in connection with your use of the Service.

Who processes the information

To ensure your use of the Site and Service, your Personal Information is collected and used by Bolshaya Strana LLC, (OGRN 1185958020533, TIN/KPP 5908078160/590801001, legal address: Russian Federation, 614032, Perm region, Perm, Sysolskaya street, 10/4, sq. 246).

What is the purpose of this Policy

The protection of your Personal Information and your privacy is extremely important to Big Country. Therefore, when you use the Site and Service, Big Country protects and processes your Personal Information in strict compliance with applicable laws. In keeping with our obligation to protect your Personal Information, in this Policy we would like to inform you in the most transparent way possible about the following points:

why and how Big Country uses ("processes") your Personal Information when you use the Site and/or Service;
what Big Country’s role and responsibilities are as the legal entity that decides why and how to process your Personal Information;
what tools you can use to reduce the amount of Personal Information Big Country collects about you;
what are your rights under the processing of Personal Information.

What Personal Information Big Country collects about you

Big Country does not verify the Personal Information you provide and cannot judge its accuracy or whether you have sufficient legal capacity to provide your Personal Information. Nevertheless, Big Country assumes that you provide true and sufficient Personal Information and update it in a timely manner.

Big Country may collect the following categories of Personal Information about you during your use of the Site and Service:

Personal information provided by you when registering (creating an account) or interacting with Big Country Travel by means of a telephone conversation, such as your name, telephone number, e-mail address, social network accounts, address, age and data of an identity document, as well as any other information necessary for quality provision of services and purposes specified in clause 5; If technically possible, the conversation between the operator and the user may be recorded.
electronic data (HTTP headers, IP address, cookies, web beacons/pixel tags, browser ID data, hardware and software information);
information about you that we receive from our Affiliates pursuant to the terms of agreements between you and the applicable Affiliate and agreements between Big Country and the Affiliate;
information about your interactions with the Service, employees and affiliates of "Bolshaya Strana" LLC, including audio recordings of telephone conversations as part of your use of the Service.

Big Country also uses cookies and web beacons (including pixel tags) to collect Personal Information and associate such Personal Information with your device and web browser (see Section 11 of this Policy).

What is the legal basis and purpose of processing your Personal Information

Big Country may not process your Personal Information without sufficient legal grounds. Therefore, Big Country processes your Personal Information only if:

(i) processing is necessary to fulfill Big Country contractual obligations to you, including the operation of the Site and Service;
(ii) processing is necessary to comply with statutory obligations;
(iii) where required by applicable law, the processing is necessary for the legitimate interests of Big Country where such processing does not materially affect your interests, your fundamental rights and freedoms. Please note that in processing your personal information on the above basis, Big Country will always endeavor to maintain a balance between its legitimate interests and the protection of your privacy.
(iv) for specific purposes, we may request your separate consent to process your Personal Information.

Big Country always processes your Personal Information for specific purposes and only Personal Information that is relevant to the fulfillment of such purposes. In particular, we process your Personal Information for the following purposes:

providing you with access to the Site;
communicating with you to send you notices, requests and information relating to the operation of the Site, to fulfill agreements with you and to process your requests and submissions;
providing advertisements and offers tailored to Personal Information about you available to Big Country;
protecting your rights and the rights of Big Country;
collection, processing and presentation of statistical data.

How Big Country protects your Personal Information

In most cases, Personal Information is processed automatically without access to it by anyone at Big Country. In the case such access is needed, it may be granted only to those Big Country employees who need it to perform their tasks. To protect and ensure data privacy, all employees must comply with internal policies and procedures regarding the processing of Personal Information. They must also follow all technical and organizational security measures in place to protect your Personal Information.
Big Country has also implemented sufficient technical and organizational measures to protect Personal Information from unauthorized, accidental or unlawful destruction, loss, alteration, misuse, disclosure or access, and other unlawful forms of processing. These security measures have been implemented taking into account the state of the art, the cost of their implementation, the risks associated with the processing and the nature of Personal Information.

Who else has access to your Personal Information and to whom it may be shared

Big Country may share information about you with its employees and affiliates within the Big Country group for the purposes set forth in Section 5 of this Policy.
Big Country may also share Personal Information with third parties to accomplish the purposes set forth in Section 5 of this Policy. Such third parties may include:
- Partners, such as website and application owners, advertising networks and other partners that provide services to Big Country related to the placement and display of advertising on websites, programs, products or services owned or controlled by such partners;
- advertisers or other Partners who display advertisements for you on the Big Country Site, and Partners such as information service providers or consultants.
Big Country may also share Personal Information with third parties outside of the Big Country Group:
- to third parties in respect of whom an assignment of rights or obligations or novation under a relevant agreement has been made;
- to any national and/or international regulatory authority, law enforcement agencies, central or local executive authorities, other official or governmental bodies or courts with respect to which Big Country is obligated to provide information under applicable law upon request;
- to third parties where you have consented to the transfer of your Personal Information or the transfer of Personal Information is required to provide the Service to you or to fulfill a specific agreement or contract with you.
If a third party who received personal data in accordance with this Privacy Policy has not taken sufficient measures to keep them safe, due to which personal data was used by him or other persons for personal purposes or for purposes not provided for by this Privacy Policy, as well as for purposes not provided for by the agreement between Big Country and the third party, Big Country has the right to recover damages from this third party.

Where your Personal Information is stored and processed

Your Personal Information will be stored in the Russian Federation. Big Country shall record, systematize, accumulate, store, clarify (update, change), extract personal data of citizens of the Russian Federation using databases located on the territory of the Russian Federation.

How long we keep your Personal Information

Big Country will retain your Personal Information for as long as necessary to fulfill the purpose for which it was collected or to comply with legal and regulatory requirements.
If you wish to have any of your Personal Information deleted from Big Country databases, you may delete the necessary Personal Information yourself using your account, or if there is no such technical capability, contact Big Country by e-mail at [email protected].

Your rights

What rights you have
- Where required by applicable law, you have the right to access your Personal Information processed by Big Country in accordance with this Policy.
- If you believe that any information Big Country maintains about you is incorrect or incomplete, you may log in to your account and correct your Personal Information yourself.
- If provided for by applicable law, you have the right:
  - request deletion of Your Personal Information;
  - request restrictions on the processing of your Personal Information;
  - object to the processing of your Personal Information, if this is provided for by applicable law.
  - Big Country will comply with such requests in accordance with applicable law.
- Where permitted by applicable law, you may also have other rights not listed above.
How you can exercise your rights
- To exercise the above rights, please log in to your account, and if there is no special function in the interface, please contact Big Country at [email protected]
- If you are dissatisfied with the way Big Country handles your Personal Information, please let us know and we will investigate your complaint. If you are not satisfied with Big Country response, you have the right to file a complaint with the competent authority.

How we use cookies and other similar technologies on the Site or when you use the Service

What are “cookie” files and how Big Country uses them
- Cookies are small text files placed on the device you use to access the Site. They contain information that is collected from your device and sent back to the Site on each subsequent visit to remember your actions and preferences as time passes.
- The following types of cookies are used on the Site:
  - Strictly Necessary Cookies / Technical Cookies: these cookies are necessary for the operation of the Site and the provision of the Service to you; among other things, they allow Big Country to identify your hardware and software, including your browser type;
  - statistical / analytical cookies: these cookies allow us to recognize users, count users and collect information such as the transactions you make on the Site, including information about the web pages you visit and the content you receive;
  - technical cookies: these cookies collect information about how users interact with the Site, which allows us to identify errors and test new features to improve the performance of the Site and Service;
  - functional cookies: these cookies allow us to provide certain functions to facilitate your use of the Site, for example by storing your preferences (such as language and location);
  - (Third-party) tracking / advertising cookies: these cookies collect information about users, traffic sources, pages visited and advertisements displayed to you, as well as those that take you to the advertised page. They allow the display of advertisements that may be of interest to you based on an analysis of Personal Information collected about you. They are also used for statistical and research purposes.
How long cookies are stored on your device
- Big Country uses the information contained in cookies only for the purposes indicated above, after which the collected data will be stored on your device for a period that may depend on the respective type of cookie, but not exceeding the period necessary to fulfill their purpose, after which they will be automatically deleted from your system.
Who else has access to the information contained in cookies
- Personal Information collected through cookies placed on your device may be shared and accessed by Big Country and/or third parties identified in Section 7 of this Policy. The use of Personal Information outside of the Site for promotional purposes, if any, may be subject to separate user agreements available on third party websites. Big Country and/or third parties may also provide you with the opportunity to opt-out of receiving personalized advertising, which may be subject to laws and regulations applicable to such products and offers.
- On your first visit to the Site, your consent to the use of cookies may be requested. If, after you have approved the use of cookies, you wish to change your mind, you can do so by deleting the cookies stored in your browser (this can usually be done in your browser settings - please refer to your browser manual or its developer's website). A pop-up window requesting your consent may then be displayed again and you may be able to make a different choice. If you refuse cookies, this may result in certain features of the Site being unavailable to you and affect your ability to use the Site. You can also change your browser settings to accept or reject by default all cookies or cookies from certain websites, including the Big Country Site.
- Big Country may also use web beacons (pixel tags) to access cookies previously placed on your device for the following purposes:
  - determine your activities on the Site and while using the Service by accessing and using cookies stored on your device;
  - collecting statistical information related to the operation of the Site or the Service.

Google ReCaptcha Service

Big Country Travel uses Google reCaptcha Service. The Service verifies requests and blocks bots. This Service makes the use the Website more comfortable: there is no need to label images, because in most cases it is enough to click "I am not a robot", or the Service verifies the entrance to the Website automatically.

For this purpose, it is possible to collect and process technical data about your device, its activity and digital fingerprint (token, browser features, referrer, timezone, etc.). This data is collected when you use this Website or its specific pages on which the Service’s widget is installed.

Updates of the current Policy

This Policy is subject to change. Big Country LLC has the right to make changes at its discretion, including, but not limited to, when the relevant changes are related to changes in applicable law, and when the relevant changes are related to changes in the operation of the Site and Service.
Big Country, LLC agrees not to materially change, impose additional encumbrances or restrictions on your rights under this Policy without notice to you. You will be notified of such changes. Relevant notices may be displayed on the Site (for example, via a pop-up window or banner) before such changes take effect, or may be sent to you via other communication channels (for example, email if you have provided us with your contact details).